Celmec warrants to the original purchaser that all Celmec products will be free from defects in materials and workmanship. This warranty is limited to twelve (12) months from the date of despatch.
Limitation and Exclusions
Celmec’s obligation under this warranty is limited to repair or replacement at Celmec’s factory, Moorabbin, of any parts of the product identified by model or serial number which shall be returned to Celmec with transportation charges prepaid and which Celmec’s examination shall disclose to its satisfaction to be defective.
No parts will be supplied (in exchange for those defective or requiring repair) in advance of receipt and examination of the returned parts.
The manufacturer does not participate in any site related costs or labour expenses incidental to the replacement of parts, repairing, removing, installing, servicing, or handling of parts or complete products and assumes no liability on parts repaired or replaced without consent.
All warranty requests for repair or replacements must be accompanied by proof of purchase, invoice number, a written explanation, giving model, serial number of unit and details of fault.
There is no warranty expressed or implied with regard to capacity requirements. The selection of the appropriate unit or units depends entirely upon the system design and capacities as determined and specified by the purchaser.
This warranty does not apply to any unit or parts thereof which become inoperative due to normal wear and tear, discolouration, accident, misapplication, abuse, misuse, incorrect installation, unauthorized alterations, or operation contrary to Celmec’s wiring diagrams and printed instructions, or if the serial number has been altered, defaced or removed.
Celmec shall not be liable for any default or delay in performance of its warranty obligations hereunder caused by any circumstances beyond its control, including but not limited to judicial or government restrictions or restraints, strikes, fires, floods, or delayed supplies of raw materials or parts.
All goods are thoroughly inspected and tested before despatch and are at the risk of the purchaser after shipment leaves Celmec’s factory. In the event Goods are damaged during delivery, you must notify us by email at info@heatray.com.au notifying us of any issues with the Goods within 24 hours of receiving the Goods.
For more details, please refer to our Terms and Conditions.